Accessibility

Updated: April 2023

The Starlight Bowl is committed to making its concerts accessible to all who wish to enjoy live music. If you need assistance or have any questions, please contact us at starlightbowlboxoffice@burbankca.gov or 818.238.5397 Monday – Friday, 9:00 a.m. – 6:00 p.m.

Seating Accommodations

People with mobility disabilities who require accessible seating because of their disability are permitted to purchase tickets for accessible seats. This group includes people who use wheelchairs, those who use other mobility devices, and people who cannot climb steps or walk long distances because of significant arthritis or severe respiratory, circulatory, or cardiac conditions. Individuals who have a disability that requires use of the accessible features that are provided in accessible seating are also permitted to purchase accessible seats, including people who cannot sit in a straight-back chair or those whose service dogs cannot fit under a non-accessible seat or lie safely in the aisle. Tickets for accessible seats may be sold to individuals who require accessible seating themselves or to someone purchasing on their behalf. People who do not fall within the categories above but merely have a preference for accessible seating are not entitled to purchase accessible seats. If accessible seating has been purchased fraudulently, the purchasers’ ticketed party is subject to investigation, denial of entry, relocation, and/or ejection from the venue. Refunds may not be given for violation of the above terms and conditions.

Individuals purchasing a ticket for an accessible seat may purchase up to three (3) additional seats for their companions in the same row and that are contiguous with the accessible seat. If contiguous seats have already been sold and are not available, the starlight bowl will offer other seats as close to the accessible seats as possible. Please note that accessible seating is limited and are sold on a first-come, first-served basis.

Please refer to the seating chart for the accessible seating section.

Parking & Shuttles

Accessible parking is available at the Starlight Bowl. Please note that parking lots at the Starlight Bowl are unpaved and are composed of gravel and dirt. Accessible parking is limited and will be available on a first-come, first-served basis. Please have your placard placed on your rearview mirror and following directions from the parking attendants.

Shuttles are available to transport individuals from the parking area into the venue. Shuttle stops are noted with signage, canopies, and chairs. Shuttles begin running once venue gates open and after the concert concludes. Shuttles are equipped to transport wheelchairs and other mobility devices.

Service Animals

Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans With Disabilities act (ada). Emotional support animals, comfort animals, and therapy dogs are not service animals under title ii and title iii of the ADA. This also applies to other species of animals, whether wild or domestic, trained or untrained. 28 c.f.r. § 36 (2010).

If a service animal behaves in an unacceptable way and the person with a disability does not control it, the starlight bowl will not allow it onto the premises. Uncontrolled barking, jumping up on people, and running away from the handler are examples of unacceptable behavior. The Starlight Bowl has the right to deny access to a dog that disrupts our operations. The Starlight Bowl will exclude a service animal when its behavior poses a direct threat to the health or safety of others. 28 c.f.r. § 35.136.

The ADA requires the service animal to be under the control of the handler. This can be by means of a harness, leash, or other tether. The animal must be housebroken. The Starlight Bowl is not required to provide for the care or supervision of a service animal, including cleaning up after it. 28 c.f.r. § 36.302. For more information, see the Americans With Disabilities act, title 28 code of federal regulations, pt. 3536. 2010 ed.

Hearing & Visual Accommodation Requests

If you have an accommodation request due to a hearing or visual impairment, please contact us at starlightbowlboxoffice@burbankca.gov or 818.238.5397. Advanced notice of ten business days from the event date is required to allow staff the adequate time to make arrangements. Requests made the day of the event cannot be accommodated.

Website Accessibility

General

starlightbowl.com strives to ensure that its services are accessible to people with disabilities. starlightbowl.com has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that website accessibility efforts assist all users and that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on starlightbowl.com

starlightbowl.com makes UserWay’s Web Accessibility Widget available which is powered by a dedicated accessibility server. The software allows starlightbowl.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The starlightbowl.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer

starlightbowl.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan starlightbowl.com with UserWay’s Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on starlightbowl.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on starlightbowl.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.